{"id":16594,"date":"2021-09-16T19:26:30","date_gmt":"2021-09-16T19:26:30","guid":{"rendered":"https:\/\/procomplus.dev\/propolis\/return-policy\/"},"modified":"2021-11-08T08:04:04","modified_gmt":"2021-11-08T08:04:04","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/procomplus.dev\/propolis\/return-policy\/?lang=en","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;bg-overlay&#8221; _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#000000&#8243; background_image=&#8221;https:\/\/procomplus.dev\/propolis\/wp-content\/uploads\/2020\/08\/contact.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;140px||140px||true|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1160px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.11.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_line_height=&#8221;1.3em&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; header_font=&#8221;|||on|||||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Return Policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.11.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.11.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_font_size=&#8221;22px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Returned Merchandise<\/h2>\n<p>Please follow all instructions below when returning merchandise:<\/p>\n<p>\u27a2 The customer is responsible to pay shipping costs on all returned items.<\/p>\n<p>\u27a2 Items must be returned within 30 days of receipt.<\/p>\n<p>\u27a2 Items must be in \u201clike new\u201d condition.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Items not in \u201clike new\u201d condition will be subject to a restocking fee of 25% or more depending on the state of the item returned.<\/li>\n<li>A copy of your original invoice is required. (If you are unable to supply a copy of your invoice, please call and we may be able to get you a new copy.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u27a2 We are unable to accept returns on:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>any hazardous materials;<\/li>\n<li>books;<\/li>\n<li>treatment for bees;<\/li>\n<li>valves.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u27a2 Propolis-etc\u2026 is not responsible for items being returned that are lost or damaged. Please keep a copy of your tracking information, and include shipping insurance when returning items to us.<\/p>\n<h2>Exchanges<\/h2>\n<p>Please follow all instructions when sending back an item for exchange:<\/p>\n<p>\u27a2 The customer will be responsible for paying return shipping costs on all returned products as well as the shipping on any new item sent in exchange.<\/p>\n<p>\u27a2 The customer is responsible to pay any cost differences for products exchanged.<\/p>\n<p>\u27a2 Exchanges must be made in within 30 days of receipt.<\/p>\n<p>\u27a2 Items must be in \u201clike new\u201d condition.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Items not in \u201clike new\u201d condition will be subject to a restocking fee of 25% or more depending on the state of the item returned. This may affect any additional balance due on the item you would like to receive in exchange. <\/li>\n<li>A copy of your original invoice is required. (If you are unable to supply your invoice, please call and we may be able to get you a new copy.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u27a2 Propolis-etc\u2026 is not responsible for items being returned to us that are lost or damaged. Please keep a copy of your tracking information, and include shipping insurance when returning items to us.<\/p>\n<h2>Replacing Damaged or Wrong Merchandise<\/h2>\n<p>If items arrive damaged or the wrong merchandise was sent, please contact us and send us pictures so we can resolve the issue.<br \/>\nWhen a situation occurs where Propolis-etc\u2026 is shipping another product to you as replacement for damaged or incorrect product and we request the damaged or incorrect item be returned, Propolis-etc\u2026 will organize the pick-up by a shipping company. It is of your responsibility to provide the parcel measurements (dimensions and weight) and also a confirmation of the pick-up address. The amount of reimbursement will be refunded on your credit card when we receive your return. We will then ship you the good item.\n<\/p>\n<h2>Guarantees<\/h2>\n<p>Certain items are subject to a warranty. Please refer to the product sheet for details.<br \/>\nNote that in the event of breakage, or malfunction, the item(s) must be returned to the place of purchase for repair.<br \/>\nThe warranty does not give the right to replace the item. Propolis-etc &#8230; undertakes to repair the product and return it to you in good condition.\n<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return PolicyReturned Merchandise Please follow all instructions below when returning merchandise: \u27a2 The customer is responsible to pay shipping costs on all returned items. \u27a2 Items must be returned within 30 days of receipt. \u27a2 Items must be in \u201clike new\u201d condition. Items not in \u201clike new\u201d condition will be subject to a restocking fee [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/pages\/16594"}],"collection":[{"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/comments?post=16594"}],"version-history":[{"count":4,"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/pages\/16594\/revisions"}],"predecessor-version":[{"id":16852,"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/pages\/16594\/revisions\/16852"}],"wp:attachment":[{"href":"https:\/\/procomplus.dev\/propolis\/wp-json\/wp\/v2\/media?parent=16594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}